At aet365, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you hold over your own information. We are committed to handling all player data with transparency, security, and respect.
This Privacy Policy ("Policy") describes how aet365 ("we", "us", "our", "Company") collects, processes, stores, and protects personal data relating to individuals (" you", "Player", "User") who access or use the aet365 website at aet365.app and all associated services, including sports betting, casino games, account management, payment processing, and customer support.
By registering an account with aet365 or by continuing to use our platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the aet365 platform and contact our support team to request account closure.
This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between aet365 and its registered players. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail except in matters relating exclusively to data protection, where this Policy governs.
For the purposes of applicable data protection law, aet365 is the data controller in respect of all personal data collected through the aet365 platform. As data controller, aet365 determines the purposes for which and the means by which personal data is processed.
All data protection queries, subject access requests, deletion requests, and privacy-related concerns should be directed to our support team. Contact details are provided in Section 14 of this Policy. We will acknowledge all privacy-related requests within 72 hours and aim to resolve them within 30 calendar days of receipt.
aet365 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, residential address, phone number | Account communications, support, fraud prevention |
| Financial Data | bKash / Nagad / Rocket / Upay account references, transaction IDs, deposit and withdrawal history | Payment processing, AML monitoring, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, time spent on platform, feature interactions | Product improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
| Verification Documents | Scanned NID, passport photo, proof of address | KYC/AML compliance, withdrawal approval |
aet365 collects personal data through the following means:
aet365 uses the personal data it collects for the following purposes:
aet365 processes personal data on the following legal bases:
aet365 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the following limited circumstances:
aet365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
When personal data is no longer required, aet365 deletes or anonymises it using secure data destruction methods. Where deletion is temporarily impractical due to technical constraints, data will be isolated from active processing until it can be securely destroyed.
aet365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:
aet365 uses cookies and similar tracking technologies on the aet365.app website. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience. The categories of cookies we use are as follows:
aet365 does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent parts of the aet365 platform from functioning correctly.
Subject to applicable law, you have the following rights in respect of your personal data held by aet365. To exercise any of these rights, contact our support team using the details in Section 14.
aet365 will respond to all rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for exercising your rights unless a request is manifestly unfounded, repetitive, or excessive.
aet365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps specifically designed to prevent underage access.
If aet365 discovers that personal data has been collected from a person who is under 18 years of age, we will immediately suspend the relevant account, delete the associated personal data to the extent not required by AML retention obligations, and, where appropriate, report the matter in accordance with child protection obligations.
If you are a parent or guardian and you believe that a minor has registered an account with aet365 without your knowledge, please contact our support team immediately via live chat. We will investigate and act promptly.
aet365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the aet365 platform prior to the changes taking effect. The effective date at the top of this document will be updated accordingly.
Your continued use of the aet365 platform after any changes to this Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team. Historical versions of this Policy are available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data aet365 holds about you, please contact our support team in the first instance via 24/7 live chat. Our team is available around the clock and responds within three minutes on average.
For formal written privacy requests — including subject access requests, deletion requests, and objection notices — you may also contact us by email. Our email address is provided below as plain text only (not a clickable link):
Please include "Privacy Request" in the subject line of your email, along with your registered username and the nature of your request. We will acknowledge receipt within 72 hours and aim to resolve all privacy requests within 30 calendar days.
All privacy requests are handled confidentially by aet365's designated data protection team. Your request will not affect the status of your account or your ability to continue using aet365 services unless your request itself requires account changes (for example, a request for permanent account closure and data deletion).
Six pillars of our data protection commitment — built into the aet365 platform from the ground up.
Every piece of data you transmit to aet365 — from login credentials to deposit requests — is protected by bank-grade 256-bit SSL encryption. Your data is unreadable to any third party during transit.
aet365 does not sell, rent, or trade your personal information to advertisers or data brokers — ever. Your data is used exclusively to operate your account, process payments, and keep the platform secure.
You hold full rights over your data: access it, correct it, request its deletion, or object to its processing. All rights requests are answered within 30 days by our dedicated data protection team.
aet365 never stores your full bKash, Nagad, Rocket, or Upay account credentials. Payments are processed via secure gateway channels; we retain only a transaction reference and status for record-keeping.
We keep your data only as long as needed. Account data is retained for 5 years post-closure to satisfy AML obligations; marketing data is purged promptly after you opt out. No indefinite data hoarding.
aet365 uses only strictly necessary, functional, analytics, and security cookies. We do not deploy third-party advertising trackers or cross-site profiling pixels on any page of the aet365 platform.
Now that you understand how aet365 handles your data, explore our platform with complete confidence — secure payments, fair games, and responsible gaming tools, all in one place.